Billing Questions:

Why did Level take out a payment on Oct. 12th when they appear to have closed down?

The normal sequence of events should be the following:  receive invoice on the 1st of each month and run ACH on the 20th of each month.  Since there was no one to run the September ACH payment process, it was run by the Level team on 10/12.  Since there was no one to run the 10/1 invoice process, SUNation hopes to send invoices by 10/17.  Moving forward, we will resume the normal sequence.  Thank you for your patience.

Level is supposed to notify us in advance when money is coming out and they did not.

We are sorry for the inconvenience.  Moving forward, we will resume the normal sequence.  Thank you for your patience.

When is the next payment coming out? Will I be notified?

SUNation took over the servicing of Level accounts on Friday 10/13.  The October invoice will be sent by 10/17 and the October payment will be done on the scheduled 10/20 date.  Thank you for your patience.

I stopped payment on my Level Solar bills.

Please call your bank and release the stopped payment.  Your contract is still an active contract. The money that Level Solar removes from your account monthly goes to the bank. The bank has a right to collect that money based on the PPA contract you signed. The remaining payments will continue to come out of your account on the 20th of the month. It will say Level Solar. You should contact your bank and make sure your account is set up for this withdrawal monthly.

I didn’t give you permission to take money out of my account on the 12th.

The agreement you have with Level Solar allows them to debit your account the 20th of the month. Since Level Solar faced some unforeseen Workers Compensation issues in September the payment for September 20th was never taken from your account.  That was the money that was debited from your account on October 12th.  Going forward your payment will be debited on the 20th as per your agreement.

I don’t want to use ACH; I want to mail a check.

Your agreement is for payments via Automatic Clearing House (ACH) only. At this point in time we do not have a way to accept a check.  Should we ever offer that option in the future, we will be sure to notify you and assist you with switching at that point.

I want you to mail me a bill instead of emailing it.

At this time, the system is only set up to email invoices.  Should we offer that option in the future we will be sure to notify you and we would be glad to accommodate you at that time.

The 20th isn’t convenient for me, I need a different date for my ACH withdrawals. 

At this time the system is only set up to withdraw payments on the 20th. Should we ever offer the option to change the date in the future we will be sure to notify you and assist you with switching at that point.